Responsible Gaming
Gambling Should Be Entertainment
At PokieSurf, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning the odds always favour the casino in the long run.
Please gamble only with money you can afford to lose, and never chase losses or use gambling as an escape from personal difficulties.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use PokieSurf. Gambling is not permitted for anyone under the legal age in Australia.
We are committed to preventing underage gambling and may request proof of identity to verify your age.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Gambling with increasing amounts of money to achieve the same excitement
- Unsuccessful attempts to control, cut back, or stop gambling
- Feeling restless or irritable when trying to reduce or stop gambling
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the extent of gambling
- Jeopardising relationships, employment, education, or career opportunities due to gambling
- Relying on gambling to escape problems or relieve anxiety, depression, or stress
- Borrowing money or going into debt to fund gambling
- Experiencing financial difficulties as a result of gambling
- Preoccupation with gambling or planning the next gambling session
Self-Help Tools & Safer Gambling Features
Most reputable online casinos offer tools to help you gamble more responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose during a set timeframe
- Session Reminders: Receive notifications after extended play sessions to encourage breaks
- Reality Checks: Popup reminders displaying your current balance and time spent playing
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Time-Out: Take a break from gambling for a set period without permanently closing your account
- Cooling-Off Period: Request a waiting period before you can re-activate a self-excluded account
Always use these tools to maintain control over your gambling activity.
Support Organisations & Helplines
If you or someone you know is struggling with gambling, professional help is available. Please reach out to one of the following organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support services for all Australians affected by gambling - Gamblers Anonymous Australia
Peer support meetings and resources for problem gamblers - Lifeline Australia
24/7 crisis support: 13 11 14 (call or text) - Beyond Blue
24/7 mental health support: 1300 224 636
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free, confidential support and counselling - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Resources and support for problem gambling in Germany
If You Need Help, Reach Out Today
Problem gambling is a recognised health issue, and seeking help is a sign of strength, not weakness. Whether you're experiencing mild concerns or serious difficulties with gambling, professional support is available and completely confidential.
Do not hesitate to contact one of the support organisations listed above. Help is just a phone call or click away.
Your wellbeing is important to us. PokieSurf is committed to providing a safe and responsible gambling environment for all players.